Is the consultation available in English?+
Yes. An English interpreter is included in every consultation at no extra cost, so nothing is lost between you and your consultant.
Do I need to remove my makeup for personal color analysis?+
Draping is most accurate on bare skin. Cleansing products are available at the studio, so you can remove your makeup before the session.
Can I wear colored contact lenses?+
Please remove colored contact lenses for an accurate diagnosis. Colored lenses change how your eye color reads during draping.
What should I wear for body shape analysis?+
Please wear clothing that shows your body line clearly, so the consultant can read your frame accurately.
Can I book for two people or as a couple?+
Yes. Every service has a two-guest option with a longer session and a lower per-person price — see the price table above.
What will I receive after the consultation?+
A result sheet with your palette, makeup and hair direction, styling guidance, and accessory recommendations. You receive a printed copy at the studio, and we also send the results as a PDF.
Is the Olive Young shopping fee inclusive of products?+
No. The US$45 fee covers 60 minutes of personalized guidance. Products are purchased separately by the guest.
Can I book Olive Young shopping on its own?+
It is available only as an add-on to a consultation booking, so recommendations can be based on your results.
How far is the studio from Busan Station, Seomyeon, or Haeundae?+
Approximate travel times by car: about 20–30 minutes from Busan Station, about 5 minutes from Seomyeon, and about 30 minutes from Haeundae.
What happens if I am late?+
Please message us on WhatsApp (+82 10-7662-3901) as soon as you know. Arriving 20 minutes or more late is treated as a no-show, and the session cannot be rescheduled or refunded.
What is the cancellation and refund policy?+
Cancel at least 24 hours before your appointment (local time) and you receive a full refund. Cancellations made less than 24 hours before the appointment are not refunded. Arriving 20 minutes or more late is treated as a no-show and is not refunded.
Which payment methods are accepted?+
We accept cards enabled for international payments (such as Visa and Mastercard), cash, Alipay, and WeChat Pay. Please check that your card supports overseas payments before your consultation.
Can I bring luggage?+
The studio is on the 3rd floor. You are welcome to bring luggage — we can keep it for you during your consultation.
May I take photos or videos during the session?+
Yes. You are welcome to take photos and videos during the session.
